Her final words to me telling me that Omar wasn't actually a therapist. Here I was sitting in my gown, needle in my arm, scared, taking all that I could take up until this point. What she didn't know is that I was in pre-op at Kaiser getting prepped for surgery. Victoria called me back on Feb 19, I saw her call coming through and felt I needed to take it with hopes I could finally get some resolve. Victoria had assured me that Omar was not in compliance and would address this with him as when someone requests their medical records there’s a 14 day grace period that had been exceeded. On Feb 18, I finally emailed every person I could on Foresight portal and I finally heard back from a woman named Victoria. I messaged Omar 15 times between Jan 25 and Feb 18 to no avail. I ended up using up all 31 one days I had accumulated in total, I could have used that money. I was begging someone to help me as if I was begging for my life. Needless to say, Lincoln Financial had reached out to Foresight to no avail on several occasions. I assumed Kaiser, my employer, Lincoln Financial OR Foresight knew exactly what was needed, it was apparent no one knew because no one told me until the absolute end of this horrible process. I continued to request my medical records, again, not knowing that all I needed was a certification of health and a treatment plan. I was nearing using up all my PTO and was now desperate to have someone help me. Waking up to emails and phone calls in turn making phone calls, sending emails and going down to Kaiser for help, getting nowhere. For the next 30 days and the next 3 visits, between my employer, Lincoln Financial, Kaiser and Foresight, I was running in a viscous circle on the daily. I had never taken a leave, let a lone went out on disability. Upon my first visit Jan 2020, I made it clear to Omar that I needed assistance with the necessary paperwork to provide to Lincoln Financial so that I can go ahead with my leave and in his words he said, 'no problem'. Since Kaiser couldn’t take me for at least 3 months, they recommended a company called Magellan, who referred me to Foresight San Jose. Nov, 2019 I was in the process of needing to take a leave of absence from my job to focus on my mental health. Thinking I was going to get help, it was only making a very bad situation worse. One of the single worst experiences with a professional since I was misdiagnosed with an ectopic pregnancy and nearly died. I absolutely hate this place and will be looking for new care as soon as I’m able to This new provider (whom I have only spoken to once) is making decisions for my care without knowing the basics of it. My previous provider left the company and I got switched to another without any sort of notice. There is absolutely no communication with this new staff, and I’ve had to call and send multiple messages several times to get any sort of answer. She also had the audacity to say she understood what I was going through because she “studied it”. She blamed me for all the problems and would not listen to anything I had to say. Nikki specifically is one of the rudest people I’ve ever met. I get the run-around every time I try to talk to someone. Let’s start with the fact that I have been refused a refill of my medications several times. Prior to the change I had no problems, knew everything that was going on with my care, and trusted my providers. I was with PACT ATLANTA before they changed to Foresight. Look anywhere else for mental health services. Very frustrating experience and feel like I'm being scammed at this point - I almost want to pay just to put an end to this experience but can't believe the lack of communication and accurate record keeping on their end. Additionally, I was never refunded when a provider no showed to my appointment (payment was provided while checking in) and I was also charged for an appointment that never occurred after my provider left Foresight - so totally unacceptable and obvious errors on their end. Last person I spoke to, over three months ago, said a manager would call me back to resolve - surprise, they never did! I'm now receiving invoices via email asking for payment, though I have paid for these appointments previously. Foresight does not respond to messages, phone calls, or voicemails. I've not seen a provider in 6+ months, but am still navigating issues with billing and invoice.
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